Purchase rules

1. General Provisions

1.1. These purchase rules are intended to provide information about West Pharmacy B.V., company code 92969356 ("Seller") and to explain to the buyer the terms and conditions of sale of goods ("Products") ("Rules").

1.2. These Rules are also intended to guide the conclusion of contracts between the Seller and the Buyer regarding the sale of Products ("Contract"). Before purchasing Products in our online store, please read these Rules and ensure that you understand them. Before placing an order, you, as the Buyer, must indicate that you agree to these Rules. By placing an order, you also agree to the Privacy Policy posted on the website.

1.3. Pursuant to the information provided in Clause 6, the Seller reserves the right to change these Rules; therefore, before ordering Products, please review these Rules to understand the terms and conditions under which you will be placing your order.

1.4. These Rules, as well as any other Contracts between the Seller and the Buyer, are concluded in the Lithuanian language.

2. Information about the Seller

2.1. These Rules define the acquisition of Products in the online store https://WestPharmacy.eu, https://westpharmacy.eu, westpharmacy.nl. The Seller is West Pharmacy B.V., company code 92969356. Email: help@westpharmacy.nl.

3. Products

3.1. The photos of the Products presented in the online store https://WestPharmacy.eu, https://westpharmacy.eu, https://westpharmacy.nl are for illustrative purposes only. Since the screens of various devices used for browsing the internet may not correctly display the colors of the Products, the Buyer understands that the actual color of the Products may differ slightly from what they see on their digital device.

3.2. Unless expressly stated otherwise, all Products presented in the online store can be ordered. If the ordered Products are unavailable for any reason, or if the ordered quantity is too large for processing, the Buyer will be informed as soon as possible via email, phone, and/or SMS, and if the Buyer and the Seller do not agree on replacing the Products with similar ones, the fulfillment of the order will be terminated.

4. Processing of personal data

4.1. The Seller processes the Buyer's personal data in accordance with the posted Privacy Policy. Please read it and ensure that all provisions stated in the document are understood and acceptable.

5. Conclusion of the Purchase and Sale Contract

5.1. Individuals who are 14 (fourteen) years of age or older and legal entities may purchase Products in the online store https://WestPharmacy.eu, https://westpharmacy.eu, https://westpharmacy.nl.

5.2. By agreeing to these Rules, the person confirms that they have the right to purchase Products in this online store.

5.3. The Product ordering process created by the Seller in the online store provides the Buyer with the opportunity to check the order multiple times and correct errors before submitting the final version of the order. Please carefully read and check the submitted order at each step of the ordering process.

5.4. The Contract between the Buyer and the Seller is considered concluded once the Buyer, after forming a basket of Products in the online store, providing their name, surname (in Latin letters), delivery address, postal code, selecting a payment method, and confirming that they have read these Rules, clicks the "ORDER" button and pays for the order. In the event that the order is not paid for, the contract is not considered concluded. The Seller reserves the right to contact the Buyer using the contact details provided in the order regarding factors related to the concluded purchase and sale contract, or regarding any questions arising in connection with the performance of the contract.

5.5. Once the Buyer has placed and paid for the order, an email is sent to them confirming that the Seller has received the order.

5.6. Each Contract concluded between the Buyer and the Seller (the order placed by the Buyer) is registered and stored in the online store's database.

5.7. If the Seller is unable to sell the Products, for example, because the stock level has run out, the order quantity is too large, or the Products are no longer in the assortment, the Buyer will be informed about this via email, phone, and/or SMS, and the Seller will not fulfill the order. If the Buyer has already paid for the Products, the Seller will refund the amount paid by the Buyer within 14 (fourteen) calendar days to the bank account from which the payment was made.

6. Right to amend the rules

6.1. The Seller has the right to amend these Rules, including but not limited to:

changes to payment and/or delivery terms;
changes in applicable legislation.

6.2. Each time Products are ordered, the version of the Rules in force at that time shall apply.

6.3. Each time the Rules are changed, the date of the amendment is provided in Clause 18 of these Rules.

7. Return of Products and Termination of the Contract

7.1. The Buyer has the right to return purchased Products within 14 calendar days. Products must be returned in their original, undamaged packaging. The period during which Products can be returned is calculated from the day following the delivery of the Products or their collection from a self-service parcel terminal. The costs of returning the Products shall be covered by the Buyer, unless the Buyer and the Seller have agreed otherwise.

7.2. The right to return Products does not apply to products that have been used, whose commercial appearance has been damaged, whose packaging has been opened, or which are intended to be returned not in their original packaging.

7.3. The right to return Products applies only to natural persons.

7.4. A Buyer who wishes to return Products and cancel the Contract must send a completed free-form request to the Seller, stating the decision to return the Products and the reasons for such a decision. Upon receipt of such notice from the Buyer, the Seller shall confirm receipt of this notice to the Buyer as soon as possible.

7.5. The Buyer shall return the Products to the Seller as soon as possible and no later than within 14 (fourteen) calendar days. This deadline is met if the Buyer dispatches the Products before the 14-day (fourteen) calendar day period expires.

7.6. The Buyer who has returned the Products shall be refunded all money paid for the Products, except for costs related to shipping and return.

7.7. The Buyer is responsible for any reduction in the value of the Products resulting from actions not necessary for establishing the nature, characteristics, and functioning of the Products. The Seller reserves the right to unilaterally reduce the amount to be refunded to the Buyer, taking into account the extent to which the value of the aforementioned Products has decreased.

7.8. The Products returned by the Buyer must be undamaged, must not have lost their commercial appearance, must be unused, and the packaging must not be opened. Returned Products must have authentic labels, protective bags, and the same accessories with which they were sold. Returned Products must be in proper original packaging with all accessories with which they were delivered (e.g., instructions and warranty card).

7.9. When returning Products, the Buyer must provide the order number.

7.10. The Seller reserves the right not to refund the amount paid to the Buyer until the Products have reached the Seller and it has been verified that they comply with clauses 7.7 and 7.8 of the Rules.

7.11. If the Buyer has received defective Products, the Seller undertakes to cover the return costs of such Products for the Buyer.

7.12. The Buyer does not have the right to return the following products:

Medicinal products (prescription and non-prescription).
Compensated medical devices.
Products that the Buyer has used, damaged, whose packaging has been damaged, or which have lost their commercial appearance due to other actions of the Buyer, as well as incomplete products (e.g., lost parts, missing user manuals or warranty booklets).
Other products which the seller may refuse to accept for return under Dutch law.

7.13. The Seller has the right not to accept a product, not to exchange it, and not to refund the money paid for it if:

The product is incomplete.
It is damaged or untidy.
It is not properly packaged.

8. Delivery of Products

8.1. Products are delivered via courier services (to self-service parcel terminals). Delivery time usually takes 3-7 working days. The delivery cost in both cases is indicated at the time of ordering.

8.2. At the time of ordering, the Buyer must specify the exact address of the chosen self-service terminal or delivery address.

8.3. If, upon collecting the Products from a self-service terminal or from a courier, the Buyer notices damage to the parcel packaging, the Buyer must photograph the parcel and provide these photos to the Seller in a way convenient for the Buyer, and ensure whether the Products themselves are damaged. If the Products are also damaged, the Products may be returned to the Seller, and the Seller shall cover the return costs for the Buyer.

9. Price of Products

9.1. The valid price of the Products is indicated next to each of the Products in the online store.

10. Payment

10.1. The Buyer pays for the Products using a payment card. To complete the order, the Buyer must perform the payment, which is executed via payment technology after the Buyer enters their payment card details.

11. Buyer's obligations

11.1. The Buyer must provide correct data in the order form. In the event that the data provided in the Buyer's order form changes, the Buyer must inform the Seller about this as soon as possible.

11.2. The Buyer must pay for the ordered Products and accept them in accordance with the procedure established in these Rules.

11.3. The Buyer undertakes to inspect the Products before starting to use them and to ensure that the received Products are exactly the Products that were ordered.

11.4. The Buyer must comply with the requirements provided for in these Rules and in the legal acts of the Netherlands.

12. Seller's obligations

12.1. The Seller undertakes to respect the privacy of the Buyer and to process the Buyer's personal data only in the manner established by these Rules, the Privacy Policy, and the laws of the Netherlands.

12.2. The Seller undertakes to comply with the requirements set out in these Rules.

13. Manufacturer's warranty

13.1. Certain Products sold by the Seller may be provided with a manufacturer's warranty. Information about such a warranty and its conditions are provided in the manufacturer's warranty, which is attached to the Products. The manufacturer's warranty extends the Buyer's rights related to Products that are of poor quality.

14. Product quality

14.1. The Seller ensures the quality of the Products according to the law. The manufacturer's warranty for the Products is valid only if the conditions related to the operation of the Products have not been violated. Before using the Products, the Buyer must carefully read the instructions for use of the Products, if such are attached to the Products.

14.2. Defective Products are exchanged and returned in accordance with the procedure mentioned in these Rules and taking into account the applicable laws of the Netherlands.

14.3. The Buyer may inform about defective or incomplete Products via email: help@westpharmacy.nl. At the same time, the order number must be provided, and the defects, signs of failure, or missing parts must be described, and if possible, photos of the aforementioned factors should be sent. In addition, the Buyer must specify how they would like the incident to be resolved: the Products can be replaced with similar Products of suitable quality, or the price paid for the Products can be refunded.

14.4. The Seller undertakes to provide a response to inquiries of this nature no later than within 14 (fourteen) calendar days.

15. Buyer's liability

15.1. The Buyer is responsible for safeguarding their login credentials and/or for the transfer of these credentials to third parties. If third parties use the services provided by the online store by logging in to the online store using the Buyer's login credentials through the Buyer's profile, the Seller considers such a person to be the Buyer, and the Buyer is responsible for all actions of such a third party. If the Buyer suspects that their login credentials might have been obtained by an unwanted person or stolen, the Buyer must inform the Seller about this as soon as possible.

15.2. Pursuant to the provisions of Article 8(3) of the Dutch Electronic Signature Act, the Buyer and the Seller agree that the confirmation of the Buyer's actions in the store by logging into their personal profile has the legal effect of an electronic signature established in Article 8(1) of the Dutch Electronic Signature Act.

15.3. If the Contract concluded using the online store is breached, the parties shall be liable for the breach in accordance with the procedure established by the laws of the Netherlands.

16. Events beyond the Seller's control

16.1. The Seller is not responsible for the non-fulfillment or delayed fulfillment of the Contract or any obligations related to the Contract if such non-fulfillment or delay arose due to events beyond the Seller's control – actions or events that the Seller cannot reasonably control.

16.2. If an event occurs beyond the Seller's control that interferes with the performance of the Seller's obligations under the Contract, the Seller shall inform the Buyer as soon as possible. The performance of the Seller's obligations related to the Contract will be suspended, and the deadline for the performance of obligations will be extended until the events beyond the Seller's control have ended. If events beyond the Seller's control affect the delivery of the Products to the Buyer, the Seller will notify the Buyer about changes to the delivery date.