Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier named by you, take physical possession of the goods. If several goods of one order are delivered separately, the period starts when you receive the last one.

To exercise the right of withdrawal, you must inform us (West Pharmacy B.V., Emmasingel 33, 5611 AZ Eindhoven, Netherlands, phone +31 6470 34343, email help@westpharmacy.nl) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal, to West Pharmacy B.V., Emmasingel 33, 5611 AZ Eindhoven, Netherlands, using the return label we send you. The deadline is met if you send back the goods before the period of 14 days has expired.

Return costs: we send you the return label, but you bear the direct cost of returning the goods, equal to the standard shipping cost to your country (see "Shipping & Returns"); we deduct it from the refund. If you do not collect a parcel and it is therefore returned to us, you also bear the direct cost of that return; we deduct it from the refund.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, nor to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery, such as opened food supplements and cosmetic or hygiene products with a removed seal or protective foil.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: West Pharmacy B.V., Emmasingel 33, 5611 AZ Eindhoven, Netherlands, email: help@westpharmacy.nl

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is sent on paper):
– Date:

(*) Delete as appropriate.